Terms & Conditions
These Terms and Conditions (“Terms”) govern all quotations, bookings, rentals, services, transactions, and engagements between Wow to the Vow (“Wow to the Vow”, “we”, “us”, or “our”) and any client, customer, individual, company, partnership, wedding party, event organiser, or representative making use of our services (“the Client”).
By accepting a quotation, paying a deposit, signing any booking confirmation, making use of our services, or using our website, the Client agrees to be bound by these Terms.
1. SERVICES PROVIDED
Wow to the Vow provides, amongst others, the following services:
1.1. Wedding and event décor rental services;
1.2. Wedding and event styling, setup, installation, breakdown, and coordination services;
1.3. Supply of decorative items, furniture, props, floral arrangements, lighting, draping, signage, and
related event equipment;
1.4. Delivery, collection, transportation, and labour services associated with the above.
2. QUOTATIONS AND BOOKINGS
2.1. All quotations are valid for 7 (seven) calendar days unless otherwise stated in writing.
2.2. A booking shall only be confirmed once:
â–ª the quotation has been accepted in writing;
â–ª the required deposit has been paid; and
â–ª availability has been confirmed by Wow to the Vow.
2.3. Dates shall not be reserved without payment of the required deposit.
2.4. Wow to the Vow reserves the right to decline any booking at its sole discretion.
2.5. Any amendments to a booking may result in additional charges.
3. PAYMENT TERMS
3.1. A non-refundable deposit of [50%] shall be payable upon confirmation of booking.
3.2. The remaining balance shall be payable no later than [7] days prior to the event date unless
otherwise agreed in writing.
3.3. Failure to make payment on time may result in cancellation of services without liability to Wow
to the Vow.
3.4. All amounts are payable in South African Rand (ZAR).
3.5. Interest may be charged on overdue amounts at the maximum legal rate permitted under South
African law.
3.6. The Client shall remain liable for all legal costs incurred by Wow to the Vow in recovering outstanding amounts, including attorney-and-client costs and collection commission.
4. RENTAL ITEMS
4.1. All rental items remain the property of Wow to the Vow at all times.
4.2. The Client accepts full responsibility for all rented items from delivery or collection until return
and inspection by Wow to the Vow.
4.3. The Client shall ensure that all rental items are:
â–ª handled with reasonable care;
â–ª protected from theft, loss, weather damage, and misuse; and
â–ª returned in the same condition in which they were supplied.
4.4. The Client shall be liable for:
â–ª lost items;
â–ª stolen items;
â–ª damaged items;
â–ª excessive cleaning costs; and
â–ª repair or replacement costs.
4.5. Wow to the Vow reserves the right to determine, acting reasonably, whether an item is repairable or requires replacement.
4.6. No rental items may be moved, altered, painted, modified, dismantled, or used for any purpose
other than intended without prior written consent.
5. DELIVERY, COLLECTION, SETUP, AND BREAKDOWN
5.1. Delivery and collection times are estimates only and may be affected by traffic, weather, venue
access, load shedding, supplier delays, or other circumstances beyond our control.
5.2. The Client shall ensure:
â–ª adequate access to the venue;
â–ª a safe working environment;
â–ª sufficient setup and breakdown time;
â–ª suitable parking and loading access; and
â–ª that all venue permissions and approvals are obtained.
5.3. Additional labour, waiting time, late-night collections, difficult access, or delayed venue access
may incur additional charges.
5.4. Wow to the Vow shall not be responsible for delays caused by venues, suppliers, weather, or
third parties.
6. CLIENT RESPONSIBILITIES
6.1. The Client warrants that all information provided is accurate and complete.
6.2. The Client shall obtain all necessary permissions, licences, and approvals relating to the event
and venue.
6.3. The Client shall ensure that children and guests do not misuse or damage décor items.
6.4. The Client shall immediately notify Wow to the Vow of any loss or damage.
7. CANCELLATION POLICY
7.1. If the Client cancels:
â–ª more than 60 days before the event date, 50% of the deposit shall be forfeited;
â–ª between 30 and 60 days before the event date, 75% of the total booking value shall become payable;
â–ª within 30 days of the event date, 100% of the booking value shall become payable.
7.2. Any refunds shall be at the sole discretion of Wow to the Vow and subject to costs already
incurred.
7.3. Date changes are subject to availability and may incur additional charges.
8. FORCE MAJEURE
8.1. Wow to the Vow shall not be liable for any failure or delay caused by events beyond its
reasonable control, including but not limited to: of God, adverse weather, strikes, civil unrest, pandemics, load shedding, road closures, supplier failures, venue restrictions; or governmental actions.
8.2. In such circumstances, Wow to the Vow may cancel, postpone, or reasonably amend the services without liability.
9. LIMITATION OF LIABILITY
9.1. To the maximum extent permitted by law, Wow to the Vow shall not be liable for:
indirect damages, consequential loss, emotional distress, loss of enjoyment, delays caused by third parties; or damages arising from venue conditions or weather.
9.2. Wow to the Vow’s total liability, whether in contract, delict, or otherwise, shall not exceed the
total amount paid by the Client for the specific services giving rise to the claim.
9.3. The Client indemnifies Wow to the Vow against any claims by third parties arising from:
â–ª the event;
â–ª misuse of rental items;
â–ª unsafe venue conditions; or
â–ª acts or omissions of the Client or guests.
10. PHOTOGRAPHS AND MARKETING
10.1. Wow to the Vow may photograph or video décor setups and events for portfolio, marketing,
website, and social media purposes.
10.2. The Client consents to such use unless the Client expressly objects in writing prior to the event.
11. WEBSITE USE
11.1. By using our website, the user agrees not to:
â–ª misuse the website;
â–ª attempt unauthorised access;
â–ªupload malicious content; or
â–ª infringe intellectual property rights.
11.2. All website content, photographs, branding, logos, and designs remain the intellectual property of Wow to the Vow unless otherwise stated.
12. POPIA AND PRIVACY
12.1. Wow to the Vow shall process personal information in accordance with the:
â–ª Protection of Personal Information Act, 4 of 2013 (“POPIA”); and
â–ª applicable South African privacy laws.
12.2. Personal information may be used for:
â–ª quotations;
â–ª bookings;
â–ª communication;
â–ª invoicing;
â–ª service delivery; and
â–ª lawful business purposes.
12.3. The Client consents to the storage and processing of personal information for these purposes.
13. DISPUTE RESOLUTION
13.1. The parties shall attempt to resolve disputes amicably and in good faith.
13.2. If unresolved, either party may refer the dispute to mediation before instituting legal
proceedings.
13.3. Nothing herein prevents Wow to the Vow from instituting legal proceedings for unpaid amounts.
14. GOVERNING LAW AND JURISDICTION
14.1. These Terms shall be governed by and interpreted in accordance with the laws of the Republic of
South Africa.
14.2. The parties consent to the jurisdiction of the Magistrate’s Court having jurisdiction,
notwithstanding that the amount in dispute may exceed such court’s jurisdiction.
15. GENERAL
15.1. These Terms constitute the entire agreement between the parties unless otherwise agreed in
writing.
15.2. No amendment shall be valid unless reduced to writing.
15.3. Any indulgence or failure by Wow to the Vow to enforce its rights shall not constitute a waiver.
15.4. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.5. Electronic signatures, electronic acceptances, and electronic communications shall be binding.